Privacy Notice

1. Who is responsible for your information

Franchise Flow is a product operated by LYB Solutions Incorporated, which acts as the personal information controller for information collected through this website.

Privacy inquiries and requests may be sent to [email protected].

2. Scope of this notice

This notice applies to the public Franchise Flow landing page and its demo-request form. It does not govern customer accounts or use of the Franchise Flow software after onboarding; those services are covered by separate customer agreements and notices.

3. Information we collect

When you request a demo, we collect:

• Your full name, business email address, and phone number;
• Your company or brand name and number of branches;
• The operational information you choose to include in your message;
• The page from which the request was submitted; and
• A hashed version of your IP address and basic browser or device information for security and abuse prevention.

We ask that you do not submit sensitive personal information or confidential business information through the optional message field.

4. Why we use your information

We process the information to:

• Respond to your inquiry and arrange a Franchise Flow demonstration;
• Understand your business requirements and prepare relevant follow-up;
• Maintain the security and reliability of the website;
• Prevent spam, fraud, and misuse; and
• Comply with applicable law and establish, exercise, or defend legal claims.

We rely on your consent to contact you about your demo request and on our legitimate business interests and legal obligations where applicable. You may withdraw consent at any time by contacting us, without affecting processing already carried out lawfully.

5. Cookies and analytics

The website uses an essential session cookie to protect forms and maintain basic security. This cookie is not used for advertising and normally expires when your browser session ends.

The website is prepared to use Google Analytics and Meta Pixel to measure visits, understand website performance, and evaluate marketing campaigns. These services are not contacted unless their account identifiers have been configured and you select “Allow analytics.” If active, they may receive information such as your IP address, browser and device information, pages visited, referring page, and interaction data, and may store cookies or similar identifiers.

Analytics and advertising scripts are loaded only after the visible page has finished loading and the browser is idle. You may decline them or revisit your choice through “Analytics settings” in the footer. Declining analytics does not affect the demo form or core website functions.

6. How we disclose information

We do not sell or rent your personal information. Access is limited to authorized LYB Solutions personnel who need it to respond to your request. Information may also be handled by service providers that host, secure, or maintain our website and database under appropriate confidentiality and security obligations.

When you allow analytics and the integrations are active, limited website activity is disclosed to Google and Meta for analytics and campaign measurement. Their handling of that information is also governed by their respective privacy policies.

We may disclose information when required by law, lawful process, or a competent government authority, or when reasonably necessary to protect our rights, users, or systems.

7. Retention

We retain demo-request information for up to 24 months after our last interaction with you, unless a longer period is required by law or reasonably necessary for a legal claim. We may delete information earlier when it is no longer needed. At the end of the retention period, we securely delete or anonymize it.

8. Security

We use reasonable organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction. No method of online transmission or storage is completely risk-free, but we review safeguards in proportion to the information and risks involved.

9. Your privacy rights

Subject to the Data Privacy Act of 2012 and applicable exceptions, you may have rights to be informed, access your information, object to certain processing, correct inaccurate information, request erasure or blocking, obtain data portability where applicable, withdraw consent, claim damages, and lodge a complaint with the National Privacy Commission.

To exercise a right, email [email protected]. We may need to verify your identity before completing a request.

10. Intended audience

This website and demo form are intended for business representatives in the Philippines who are at least 18 years old. They are not directed to children.

11. Updates to this notice

We may update this notice when our practices, website, or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes will be highlighted through an appropriate website notice when necessary.